How can we help?
Our team supports shoppers and store partners. Reach us by email or phone.
Before you contact us
Include these details so we can solve your issue faster:
- The mobile number registered on your account
- Whether you are a shopper or a store partner
- Your order number, if your issue is about an order
- Photos or screenshots, if they help explain the problem
Frequently asked questions
An item in my order is missing or damaged.
Report it from the order in the app within 24 hours of delivery, with a photo if possible, or contact us. Approved refunds go back to your original payment method within 5–7 working days.
Can I cancel my order?
You can cancel from the app until the store starts preparing it. See our Refund & Cancellation Policy.
Who delivers my order?
The store itself. The store owner or their staff packs and delivers your order, and you can track them live in the app.
How do I list my store on JaldiKart?
Download the JaldiKart Store app, sign up with your mobile number and add your store details. Our team will review and approve your store.
I didn't receive my OTP.
Check that your mobile number is correct and that you have network coverage, then wait a minute and tap resend. If it still doesn't arrive, contact us.
How do I delete my account?
See our account deletion page.
JaldiKart is operated by Jayone Technologies. See our Privacy Policy, Terms and Refund Policy.