JaldiKart
Legal · Refunds

Refund & Cancellation Policy

Cancelling an order, reporting a problem and getting your money back.

Last updated: 5 October 2026

On this page
  1. Cancelling an order
  2. Missing, damaged or wrong items
  3. Non-returnable items
  4. How refunds are paid
  5. Contact
This policy explains how cancellations and refunds work for orders placed on JaldiKart. It forms part of our Terms & Conditions.

01Cancelling an order

  • You can cancel an order from the app until the store starts preparing it.
  • Once the store has started preparing or delivering your order, cancellation may not be possible. Contact support if you need help.
  • If the store rejects or cannot fulfil your order, it is cancelled automatically and any online payment is refunded in full.

02Missing, damaged or wrong items

Check your order when it arrives. If an item is missing, damaged, expired or different from what you ordered, report it from the order in the app or contact support within 24 hours of delivery, with photos where possible.

After review, we or the store will offer a refund for the affected items, or a replacement where the store can provide one.

03Non-returnable items

For hygiene and safety reasons, items such as fresh produce, dairy, perishables, opened packages and personal care products cannot be returned unless they were damaged, expired or incorrect at delivery.

04How refunds are paid

  • Approved refunds for online payments go back to the original payment method through Razorpay.
  • Refunds usually reach you within 5–7 working days after approval, depending on your bank or payment provider.
  • If a coupon was used, the refund is calculated on the amount you actually paid.

05Contact