01Information we collect
Account information: your mobile number (verified by a one-time password), name, and email address (optional).
Addresses and location: delivery addresses you save (home, work and others) and your precise location while you use the app, so we can show stores near you, calculate road distance, delivery fees and arrival times.
Orders: the store, products, quantities, prices, coupons, delivery fee, order status history, delivery OTP and invoices.
Payment information: payment method, amount and status. Online payments are processed by Razorpay. We do not store your card number, UPI PIN or bank login details.
Store owner and staff information: name, mobile number, role, store details (name, address, hours, holidays), products, stock and prices, bank or UPI details for payouts, and documents needed to approve a store.
Delivery location (store side): while a store owner or staff member is delivering an order, the JaldiKart Store app shares their live GPS location with the customer for that order, including in the background until the delivery is completed.
Reviews and support: ratings, reviews, and messages you send to our support team.
Photos: images you choose to upload, such as store or product photos.
Device information: device model, operating system, app version and a push notification token.
02How we use your information
- Create and secure your account and verify your identity
- Show nearby stores, products, prices, delivery fees and arrival times
- Place, prepare, deliver and track orders, and generate invoices
- Process payments, refunds, store commissions, wallets and payouts
- Send order updates and important service notifications
- Provide customer and store support and resolve disputes
- Prevent fraud and abuse, and enforce our Terms
- Improve and fix our Services
- Comply with legal obligations, including tax and accounting rules
We do not sell your personal information.
03How we share your information
Between customers and stores: when you order, the store sees your name, phone number, delivery address and order details so it can prepare and deliver your order. You see the store's details and, during delivery, the live location of the person delivering.
Service providers who process data on our behalf, only as needed to run the Services:
- Razorpay for payment processing
- Google Maps, OpenStreetMap (Nominatim) and OSRM for maps, addresses and routes
- Google Firebase Cloud Messaging for push notifications
- Cloudinary for storing uploaded images
- SMS providers for sending one-time passwords
- Cloud hosting and database providers
Legal reasons: we may share information with law enforcement or government authorities when required by law, or to protect the safety, rights or property of our users, the public or Jayone Technologies.
Business transfers: if we are involved in a merger, acquisition or sale of assets, your information may be transferred as part of that transaction.
04Data retention and account deletion
We keep your information for as long as your account is active. You can ask us to delete your account at any time by following the steps on our account deletion page.
When your account is deleted, we remove or anonymize your profile and saved addresses. Order, payment, invoice and tax records may be kept for as long as Indian tax, accounting and other laws require, and for resolving disputes or preventing fraud.
05Security
We use reasonable technical and organizational safeguards, including encrypted connections (HTTPS), hashed one-time passwords, role-based access for store staff and admins, and audit logs. No method of transmission or storage is 100% secure, but we work to protect your information.
06Your rights
Depending on where you live (including under India's Digital Personal Data Protection Act, 2023), you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Delete your account and personal information
- Withdraw consent, for example by turning off location or notification permissions in your device settings
- Raise a complaint with us or with the relevant authority
To use these rights, contact us using the details below.
07Children
The Services are not intended for anyone under 18. We do not knowingly collect information from children. If you believe a child has given us personal information, please contact us and we will delete it.
08Changes to this policy
We may update this policy from time to time. We will change the "Last updated" date above and, for important changes, notify you in the app.
09Contact and grievance officer
For questions, requests or complaints about this policy or your personal information, contact our Grievance Officer:
- Company: Jayone Technologies
- Email: jay886631@gmail.com
- Phone: +91 84695 01477
We aim to respond within 7 working days.